Bonus Terms And Conditions
- Core Promotional Rules
- Who Can Participate
- Activating an Offer
- How Playthrough Works
- Different Game Contributions
- Bet Limits During Playthrough
- When Bonuses End
- Accessing Withdrawable Funds
- Ending a Bonus Early
- Prohibited Bonus Practices
- Accounts and Shared Equipment
- Free Spin Conditions
- Deposit Method Exclusions
- Promotion Updates and Support
These Bonus Terms and Conditions apply to every promotional offer made available by Pelican Casino. They operate alongside the casino's general site terms, and each individual promotion may include additional conditions that apply specifically to that offer.
By claiming or using a promotion, you confirm that you have read and accepted the applicable rules. If an individual offer conflicts with these general terms, the conditions displayed for that promotion will apply to the extent of the difference.
Core Promotional Rules
Bonuses, free spins, cashback offers and other promotional benefits are subject to availability and may be offered only to selected players or during a stated promotional period. Pelican Casino may require a player to meet all relevant conditions before bonus funds or promotional winnings become available for withdrawal.
Only one promotion may be used where the offer terms state that promotions cannot be combined. A bonus is intended for personal recreational use and cannot be transferred, sold or exchanged between players.
Who Can Participate
Promotions are available only to eligible Pelican Casino account holders who meet the conditions shown in the relevant offer. Eligibility may depend on account status, location, verification, the selected promotion and whether a player has previously claimed a similar benefit.
Players must be at least 18 years old and may be required to complete account verification before claiming or withdrawing promotional funds. Pelican Casino may exclude accounts that are closed, restricted, self-excluded or otherwise not in good standing.
Activating an Offer
A promotion must be claimed in the manner described in its individual terms. This may involve selecting an offer, entering a promotional code, making a qualifying deposit or opting in before taking part.
Where a qualifying deposit is required, the deposit must be made using an accepted payment method and within the promotional period. Deposits that are reversed, charged back, refunded or otherwise invalid may not qualify. A player is responsible for checking that the promotion has been applied before beginning play.
How Playthrough Works
Where a promotion includes a wagering requirement, the player must wager the qualifying bonus, deposit or combined amount the number of times stated in the individual offer. Each eligible wager contributes towards the outstanding playthrough balance according to the applicable game contribution rules.
Wagering progress is normally recorded as bets are settled, not simply when they are placed. A qualifying wager may contribute only once, and cancelled, voided or refunded bets generally do not count. The required playthrough must be completed within any deadline stated in the promotion before associated bonus funds or winnings can be withdrawn.
Some promotions may require a minimum qualifying deposit or may apply wagering only to bonus funds. Players should review the offer details carefully to understand the exact amount that must be played through.
Different Game Contributions
Not every game contributes to wagering requirements in the same way. The individual promotion will identify eligible games and may assign different contribution levels to broad game categories, such as:
- Online slots and similar reel-based games
- Table games and card games
- Live dealer games
- Jackpot or progressive games
- Video poker and other specialised casino games
Some games may contribute partially, while others may make no contribution at all. Games that are excluded from a promotion will not advance the wagering balance, even if bets are placed during the promotional period.
Bet Limits During Playthrough
An individual promotion may set a maximum stake while its wagering requirement is being completed. This cap exists to prevent a player from attempting to clear the requirement rapidly through unusually large bets and helps preserve the intended recreational character of the offer.
The applicable limit is the value stated in the relevant promotion and may apply per spin, hand, round or wager, depending on the game. A bet that exceeds the permitted limit may result in the bonus and related winnings being cancelled, particularly where the breach affects the outcome of play.
When Bonuses End
Promotional benefits may expire after the period stated in the individual offer. The expiry may apply to unused bonus funds, free spins, wagering progress or winnings generated from the promotion.
Once a bonus has expired, it may be removed from the account and may not be restored. Pelican Casino is not responsible for losses caused by a player failing to review or complete an offer before its stated deadline. Players should check the promotion display and account balance for the relevant expiry information.
Accessing Withdrawable Funds
Bonus funds are generally restricted until the applicable promotional conditions have been met. Completing wagering requirements does not remove any separate account verification, payment or responsible gaming checks that may apply before a withdrawal is processed.
If a withdrawal is requested before the relevant conditions are completed, the promotion may be cancelled and any associated bonus funds or promotional winnings may be removed. Where the promotion permits a withdrawal before completion, the individual offer will explain how that withdrawal affects the bonus.
Pelican Casino may return a qualifying deposit or promotional balance to the original payment method, subject to applicable procedures and account checks. Promotional winnings may be adjusted if they result from an invalid or non-qualifying activity.
Ending a Bonus Early
A player may request cancellation of an active bonus where the account interface or promotion rules allow it. Cancelling a bonus normally removes the unused bonus balance and any winnings linked to that bonus. Wagering progress may also be lost.
Players should consider the effect of cancellation before proceeding, as a cancelled promotion may not be reinstated. If a player chooses to withdraw funds instead of completing the offer, Pelican Casino may treat the promotion as cancelled in accordance with its individual conditions.
Prohibited Bonus Practices
Pelican Casino may remove a promotion, reverse related winnings, restrict promotional access or take further account action where it identifies bonus abuse, manipulation or irregular play. Practices that may lead to action include:
- Placing bets designed mainly to satisfy wagering conditions while avoiding normal game risk
- Using strategies, game features or stake patterns to create an unfair promotional advantage
- Delaying, cancelling or manipulating bets to influence whether they count towards playthrough
- Using software, automated tools, bots or other unauthorised assistance
- Exploiting technical faults, pricing errors or promotion display errors
- Colluding with another person or arranging coordinated play
- Funding an account with the intention of abusing a promotion rather than playing normally
Pelican Casino may review relevant play, deposits and account activity before deciding whether promotional rules have been breached. Any action will take account of the applicable offer conditions and the circumstances identified during the review.
Accounts and Shared Equipment
Each player may hold only one Pelican Casino account unless the casino expressly approves otherwise. Creating or using additional accounts to claim the same promotion more than once may result in the cancellation of all related benefits and a review of the associated accounts.
Shared computers, phones, tablets, internet connections or payment instruments may make accounts appear connected. Players must not use another person's account, allow another person to access their account or cooperate to obtain multiple promotional benefits. If members of the same household use shared equipment, each person remains responsible for complying with these terms and any verification requests.
Free Spin Conditions
Free spins may be limited to a specified game, number of rounds, activation window or promotional period. The individual offer will explain whether the spins are issued automatically or must be activated by the player.
Winnings generated from free spins are usually treated as bonus winnings and may be subject to a wagering requirement, withdrawal restriction or maximum value stated in the promotion. Free spins that are not used before the stated deadline may expire. If no wagering condition applies, the offer will explain when eligible winnings become available for withdrawal.
Deposit Method Exclusions
Certain deposit methods may be excluded from promotions or may not count as qualifying deposits. The eligible methods, if any, will be stated in the individual offer and may differ between promotions.
A deposit made through an excluded method may still be credited to the account but may not trigger bonus funds, free spins or wagering progress. Players should confirm the qualifying payment requirements before depositing. Any deposit reversal or payment dispute may also affect promotional eligibility.
Promotion Updates and Support
Pelican Casino may amend, suspend or withdraw a promotion where required by operational circumstances, suspected misuse, technical issues or changes to the offer. Any change will not remove conditions that have already been satisfied, unless action is required to correct an error, address abuse or comply with applicable obligations.
Promotions may be replaced with another offer, and availability may vary between players. The current promotion page and account display should be treated as the primary source for the applicable amount, wagering requirement, contribution rules, expiry period, maximum bet, maximum win and any other offer-specific value.
If you need clarification about these terms or a particular promotion, please use the Pelican Casino contact page or write to [email protected].
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