Pelican Casino Privacy Policy

Gambling should always be regarded as a form of entertainment rather than a way to make money. At Pelican Casino we encourage players to enjoy games responsibly, understand the risks, and make informed decisions about their play.

This page explains our approach to responsible gaming, privacy, cookies, betting rules and terms. It sets out the tools and safeguards we provide and the expectations we have of our customers.

At Pelican Casino we promote safe play and work to reduce gambling-related harm. We provide clear guidance, tools and support options so players can control their activity and seek help if gambling becomes a problem.

Joker Coins Unlimited Fortune

TaDa Gaming

Demo

Thunder Coins XXL: Hold and Win

Playson

Demo

Supercharged Clovers: Hold and Win

Playson

Demo

3 Rail Express Hold & Win

Penguin King

Demo

Majestic Alpha Wolf

Spinomenal

Demo

Fortune Five

Gamebeat

Demo

All slots

Our Commitment to Responsible Gambling

Pelican Casino is committed to fostering an environment that prioritises player wellbeing. We design our services to offer transparency about risks and to prevent excessive play. Our team trains to recognise at-risk behaviour and to respond with appropriate support and interventions.

We make responsible gambling information prominent and easy to find. Our objective is to balance customer enjoyment with practical safeguards that help players make responsible choices.

Recognising Problem Gambling

Problem gambling can be difficult to spot. Common signs include chasing losses, neglecting responsibilities, changes in mood tied to play, and spending more time or money than intended. If you or someone you know shows these signs, it may be time to reassess gaming habits.

Pelican Casino encourages customers and staff to be alert to these indicators and to take prompt action when concerns arise.

Self-Assessment and Limits

We provide options that let players tailor their experience and limit potential harm. Using self-assessment and limits can help maintain control over gambling activity.

• Deposit limits - set daily, weekly or monthly caps on how much you can deposit
• Loss limits - restrict total losses over a specified period
• Reality checks - periodic reminders showing session time and activity
• Cooling-off periods - short breaks from play to pause activity and reflect
• Self-exclusion - long-term account suspension where access is blocked

Responsible Gaming Tools

Pelican Casino offers a range of tools to help customers manage their play. These controls are accessible from your account settings and can be adjusted as required.

• Account limits - set and change deposit or loss limits directly in your profile
• Session reminders - configurable pop-ups that show elapsed session time
• Timeouts - temporary suspensions of account access for short periods
• Permanent self-exclusion - options to close or block accounts long term
• Transaction summaries - clear statements of deposits, wagers and outcomes

Support and Assistance

If gambling becomes difficult to control we encourage players to seek professional help. Independent organisations provide confidential advice and treatment options for people affected by gambling.

For questions about our tools or to request account restrictions you can contact our support team at [email protected]. For external help, consider the following independent resources:

• Gambling Help Online - independent online and telephone support available across Australia
• Australian Government - Gambling Support Services - information on local services and support options

National Gambling Helpline 1800 858 858 is a free and confidential support service for people affected by gambling. These organisations are independent external support services and are not operated by Pelican Casino.

Underage Gambling

Only individuals aged 18 or older may use the website. We take steps to prevent underage gambling, including verification checks and restrictions on account activity where age cannot be confirmed.

Parental Controls

Parents and guardians should use available device and network-level controls to limit minors' access to our site. We encourage families to discuss responsible use of the internet and to monitor gaming activity where appropriate.

Tips for Staying in Control

Practical steps can reduce the risk of harm and keep gaming enjoyable. Consider the following guidance:

• Set a strict budget for entertainment and never gamble money needed for essentials
• Use deposit and loss limits to keep spending within comfortable bounds
• Schedule breaks and avoid extended sessions; use reality checks to stay aware
• Never chase losses; accept outcomes as part of entertainment variance
• Limit access to funds by removing saved payment methods if needed

Changes to This Policy

We may update responsible gaming information and tools over time. Where material changes occur we will notify customers by prominent notice on our site or by direct communication when appropriate.

Players are responsible for reviewing our policies regularly to stay informed about available safeguards and any changes to procedures.

Pelican Casino is committed to protecting customer privacy and handling personal data with care. This privacy section explains the types of information we collect and how it is used to provide and secure our services.

Information We Collect

We collect personal information necessary to operate accounts, verify identity, process transactions and comply with legal obligations. Types of information may include contact details, identification documents, transaction history and device data.

We also collect aggregated and anonymised usage data to monitor platform performance and improve user experience.

How We Use Information

Information is used to provide account services, process deposits and withdrawals, detect fraud, and deliver customer support. We may also use data to comply with regulatory obligations and to communicate important updates about account activity or policy changes.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enable site functionality, enhance performance, and provide personalised content. These technologies help maintain sessions, remember preferences and support analytical assessments.

Data Sharing

We share data with service providers that perform functions on our behalf, such as payment processors, identity verification providers and security and fraud prevention services. Data is only shared on a need-to-know basis and under contractual safeguards.

We may also disclose information when required by law or to protect the rights, safety or property of Pelican Casino and its users.

Data Security

We employ technical and organisational measures designed to protect personal information against unauthorised access, accidental loss or misuse. Security measures are reviewed and updated to reflect changes in technology and regulatory expectations.

Data Retention

Personal data is retained only as long as necessary for the purposes for which it was collected, including to meet legal, tax and regulatory obligations. Retention periods vary by data type and legal requirement.

Your Rights

Depending on jurisdictional rules, you may have rights to access, correct or request deletion of personal data. You may also have rights to restrict processing and to obtain a copy of your data in a usable format. Contact our support team for requests or questions about your rights.

Third-Party Services

Our site integrates third-party services for payments, analytics and game content. Those services have their own privacy practices and we recommend reviewing their policies if you have concerns about how they handle data.

International Transfers

Information may be transferred to or stored in jurisdictions outside your country of residence for operational purposes. When transfers occur, we strive to apply appropriate safeguards to protect personal data in accordance with applicable privacy standards.

Policy Updates

We may revise this privacy statement to reflect changes in practice or legal requirements. Material updates will be communicated by notice on the site or other direct communication where appropriate.

Contact Information

If you have questions about privacy practices, data requests or need assistance, contact our customer support through the channels available on the Pelican Casino site.

Cookies and similar technologies support the delivery and improvement of our services. This cookie policy explains what cookies are and how we use them on Pelican Casino.

What Cookies Are

Cookies are small data files placed on your device by a website to store information about your visit. They help the site recognise your device and remember user preferences across sessions.

Types of Cookies

We use different categories of cookies to balance functionality and privacy. Cookie use may include essential, performance, functional and marketing cookies, each serving a distinct purpose.

Essential Cookies

Essential cookies enable core site functions such as account login, secure session management and transaction processing. Without these cookies certain features would not operate.

Performance Cookies

Performance cookies collect information about how visitors use the site, such as pages visited and loading times. The data is used to improve site performance and identify technical issues.

Functional Cookies

Functional cookies remember user preferences such as language, display settings and other customisations to enhance the user experience.

Marketing Cookies

Marketing cookies are used to deliver tailored content and promotions. They may also be used to measure the effectiveness of advertising campaigns across platforms.

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect site functionality. We provide information and tools to help you make informed choices about cookie preferences.

Third-Party Cookies

Third-party providers delivering analytics, advertising or embedded content may set their own cookies. These cookies are subject to the third parties' privacy policies and we recommend reviewing those policies for more detail.

Policy Updates

We may update this cookie policy to reflect changes in our use of cookies or legal requirements. Notices of significant changes will be posted on the site.

These betting rules describe the general framework that governs wagering on Pelican Casino. They are intended to be clear and fair while protecting the integrity of play.

Eligibility

Only customers who meet account verification and eligibility requirements may place bets. Users must be permitted to gamble under applicable laws in their place of residence and must meet site age and identity checks.

Account Requirements

Each customer must maintain a single verified account. Account details must be accurate and up to date. Account sharing is prohibited and may result in action including account suspension.

Accepted Bets

Pelican Casino accepts bets in accordance with the options presented on our platform. Acceptance of wagers is subject to our terms, available odds and minimum and maximum parameters defined at the time of bet placement.

Bet Settlement

Bets are settled based on the published outcomes and rules for each game or event. Settlement times may vary by product. Where applicable, settlement will follow the official result provider or game outcome recorded by our systems.

Void Bets

Bets may be voided in certain circumstances, including market errors, incorrect pricing, or where an event is cancelled or deemed invalid. When a bet is voided the stake will be returned unless otherwise stated in the specific game rules.

Bonus Betting Rules

Bonuses and promotions are subject to specific terms that govern eligibility, wagering requirements and expiry. Bonus terms will be provided with each offer and form part of the betting rules.

Technical Errors

We aim to keep systems reliable but technical errors can occur. Pelican Casino reserves the right to correct obvious errors and to refuse or void bets that were accepted in error.

Fraud Prevention

We monitor for irregular activity and take steps to prevent fraud. Suspected fraudulent behaviour may result in bet voiding, account restrictions and referral to appropriate authorities.

Maximum Payouts

Payouts are subject to the general account terms and any limits applicable at the time of play. We do not publish arbitrary maximums here and will apply limits consistent with the site rules and account status.

Responsible Gambling

All players are expected to gamble responsibly. Our responsible gaming measures, including limits and self-exclusion, apply to betting activity and are available to all customers.

Rule Changes

We may amend betting rules to reflect operational, legal or product changes. Notice of material changes will be provided by posting updates on the site or by direct communication when appropriate.

These terms and conditions govern use of the Pelican Casino website and services. They set out our mutual rights and obligations and explain how we operate in practical terms.

Acceptance of Terms

By creating an account or using our services you accept these terms. If you do not agree you must not use the site. Continued use after changes are posted constitutes acceptance of updated terms.

Eligibility

Users must meet eligibility criteria including legal age and local permissions to gamble. Accounts must not be created on behalf of third parties or for prohibited activities.

Account Registration

Registrants must provide accurate information and maintain account security. Multiple accounts by the same person are not permitted unless expressly authorised.

Verification

We may require identity verification and documentation to meet regulatory and security obligations. Access to certain services may be restricted until verification is satisfactory.

Deposits

Accepted deposit methods and processing times are described on the site. Transactions are subject to verification and fraud checks. Users must only deposit funds they own and control.

Withdrawals

Withdrawal requests are processed following verification and may be subject to security or anti-money laundering checks. Processing times vary by payment method.

Bonuses

Promotional offers are governed by specific terms. Bonuses may carry wagering requirements and other conditions which must be met before withdrawal of bonus-related funds.

Acceptable Use

Users must not misuse the site or interfere with services. Acceptable use includes lawful play and cooperation with security procedures.

Prohibited Activities

Prohibited activities include account sharing, fraud, money laundering, abuse of promotions and any conduct that undermines platform integrity.

Intellectual Property

All content, trademarks and software on the site are protected by intellectual property rights. Users may view and use content only as permitted and must not copy or redistribute without permission.

Limitation of Liability

Pelican Casino operates services in good faith but does not accept liability for losses arising from use of the site beyond what is required by law. Users engage with services at their own risk subject to applicable legal protections.

Account Suspension

We may suspend or close accounts for violations of terms, regulatory reasons, verification failures or suspected abuse. Suspensions may be temporary or permanent depending on the circumstances.

Privacy

Our privacy practices are described in the privacy section above. We handle personal data in accordance with applicable laws and our published privacy policy.

Responsible Gambling

We require all customers to observe responsible gambling practices. Tools and support options are available and must be used by customers who need assistance in managing their play.

Amendments

We may amend terms to reflect operational or legal changes. Notice of material amendments will be provided and continued use after notice signifies acceptance.

Contact Information

For account, security or policy questions contact our customer service via the channels listed on the Pelican Casino site. We aim to respond promptly to enquiries and to resolve concerns fairly and professionally.

Last updated: 1 August 2026