Pelican Casino Privacy Policy
This Privacy Policy explains how Pelican Casino collects, uses, stores and protects personal information when you visit our website, create an account, play games, contact support or otherwise use our services in Australia.
We aim to handle personal information responsibly and transparently. By using Pelican Casino, you acknowledge that information may be processed as described below. This policy applies to our website, account services and related customer interactions.
Information We Collect
The information we collect depends on how you interact with Pelican Casino. Some information is provided directly by you, while other details are generated automatically when you use our website.
- Identity and account details, such as your name, date of birth, username and account credentials.
- Contact information, including your email address and other details used to communicate with you.
- Verification information required to confirm identity, age, account ownership or eligibility to use our services.
- Transaction details, including deposits, withdrawals, payment method information and records of gaming activity.
- Technical information, such as your IP address, browser type, device details, operating system and access times.
- Usage information relating to pages visited, features used, preferences and interactions with our website.
- Information you provide when contacting customer support, entering promotions or submitting feedback.
We may also receive information from payment providers, identity verification services, fraud prevention providers or other business partners where this is necessary to operate the platform and protect our users.
How We Use Your Information
Pelican Casino uses personal information for clear and legitimate business purposes connected with providing an online casino service. The information may be used to:
- Create and administer your player account.
- Process deposits, withdrawals and other account transactions.
- Verify your identity, age and account information.
- Provide games, website functions, promotions and customer support.
- Monitor activity for security, fraud prevention and responsible account management.
- Maintain records, investigate complaints and resolve disputes.
- Improve website performance, usability, content and service quality.
- Send service messages, account notices and other important operational communications.
- Provide marketing communications where appropriate and where you have the relevant choice or permission.
- Meet applicable business, legal, accounting and risk management requirements.
Where marketing messages are sent, you may be given a way to stop receiving them. Service-related communications may still be necessary to manage your account or inform you about important changes.
Cookies and Similar Tools
Pelican Casino may use cookies, pixels, tags, local storage and related technologies. These tools allow the website to remember settings, maintain sessions, understand visitor activity and support essential security functions.
- Essential technologies help the website operate, keep accounts secure and support requested functions.
- Preference technologies remember choices such as language, display settings or other selected options.
- Analytics technologies help us understand how visitors use the website and identify areas for improvement.
- Advertising technologies may help measure campaigns or present more relevant promotional content, subject to applicable choices and settings.
Your browser may allow you to manage or block certain cookies. Disabling essential technologies can affect login functions, account access or other parts of the website. Information collected through these tools may be combined with account or device information when necessary for the purposes described in this policy.
When Information Is Shared
We do not share personal information indiscriminately. Information may be disclosed to selected parties when this is needed to provide the service, protect users, manage business operations or meet a valid legal or regulatory request.
- Payment processors and financial service providers may receive information needed to complete transactions.
- Identity, fraud prevention and security providers may assist with verification and risk monitoring.
- Technology, hosting, analytics and customer service providers may process information under appropriate service arrangements.
- Professional advisers, insurers or business partners may receive relevant information where necessary for legitimate business activities.
- Authorities or other parties may receive information where disclosure is required or reasonably necessary to protect rights, safety, property or the integrity of the platform.
Service providers are expected to handle information only for appropriate purposes and in accordance with their contractual or professional responsibilities. We may also share aggregated or de-identified information that does not reasonably identify an individual.
Protecting Personal Data
Pelican Casino uses administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, misuse or loss. These measures may include access controls, authentication procedures, monitoring, secure transmission methods and internal handling rules.
No online service can guarantee absolute security. You are responsible for keeping your password and account credentials confidential, using a secure device and notifying us promptly if you suspect unauthorised access. We may restrict or suspend access when necessary to investigate a security concern or protect an account.
We limit access to personal information to people and providers who need it for an authorised purpose. Security measures may be reviewed and updated as our systems, risks and services change.
How Long We Keep Information
Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy. The retention period can vary according to the type of information, the nature of our relationship with you and operational or legal requirements.
We may retain account and transaction records after an account is closed where they are needed to address disputes, prevent fraud, maintain business records, enforce agreements or meet applicable obligations. When information is no longer required, we may securely delete it, anonymise it or place it beyond normal use in accordance with our internal procedures.
Your Privacy Choices
Depending on the circumstances and applicable rules, you may have rights relating to the personal information we hold about you. These may include requesting access to information, asking for inaccurate details to be corrected, or raising a concern about how information has been handled.
You may also be able to update certain account details through your account settings, withdraw consent where processing relies on consent, or opt out of promotional communications. Some requests may be subject to identity checks, reasonable limitations or the need to retain particular information for security, dispute management or other permitted purposes.
To exercise a privacy choice, contact us using the details in the final section. We will consider and respond to requests within a reasonable period. If you are dissatisfied with the outcome, you may have the option to raise the matter with an appropriate privacy or consumer authority.
External Providers and Links
Pelican Casino may use third-party services to support payments, identity checks, analytics, website hosting, customer communications, security and other platform functions. Those providers may process information according to their own privacy notices and service arrangements.
Our website may contain links or integrations leading to services operated by other organisations. A third-party website is not controlled by Pelican Casino, and its privacy practices may differ from ours. You should review the relevant provider's information before submitting personal details or using an external service.
Third-party functionality may also use its own cookies or similar technologies. We take reasonable steps to select suitable providers, but we cannot control every aspect of an independent organisation's practices.
Handling Data Across Borders
Some providers supporting Pelican Casino may process or store information outside Australia. If personal information is transferred internationally, we aim to use appropriate safeguards and arrangements designed to protect it and limit access to authorised purposes.
The countries involved may provide privacy protections that differ from those in Australia. By using our services, you acknowledge that international processing may occur where required for hosting, payments, security, support or other operational functions. We will continue to manage such information in accordance with this policy and applicable requirements.
Changes to This Policy
We may revise this Privacy Policy when our services, technologies, business practices or applicable requirements change. The updated version will be made available through the Pelican Casino website, with the revised date or other notice where appropriate.
Changes take effect from the time stated in the updated policy or, where no date is stated, when published. We encourage you to review this page periodically. Continued use of the services after an update may indicate that you have read and understood the revised terms, subject to any rights available to you.
Contacting Pelican Casino
If you have a question about this Privacy Policy, want to request access or correction, or wish to raise a concern about personal information, please contact Pelican Casino at [email protected]. Include enough information for us to understand your request, but do not send passwords or unnecessary sensitive information.
We may need to verify your identity before responding to a privacy request. Our response will explain any action taken or, where a request cannot be fulfilled, the relevant reason in clear terms.
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