Pelican Casino Responsible Gaming

Gambling should always be treated as entertainment and not as a way to make money. Pelican Casino provides gaming services intended for enjoyment; players should understand the risks involved and make informed decisions about how much time and money they choose to invest.

This Responsible Gaming policy explains our approach to player welfare, the tools available to help maintain control, and where to find independent support. Our aim is to minimise harm while allowing customers to enjoy games responsibly.

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Our Commitment to Responsible Gambling

Pelican Casino is committed to operating in a manner that promotes safe and responsible play. We recognise that most players gamble recreationally, but a minority may develop problems that require intervention. Our objective is to identify those situations early and provide practical options to reduce harm.

We train staff to respond to signs of problematic play, support the use of player protection tools, and maintain clear policies that prioritise customer wellbeing while respecting user privacy.

Recognising Problem Gambling

Problem gambling can take many forms and may not always be obvious. Common signs include spending more time or money than intended, chasing losses, neglecting personal responsibilities, and changes in mood or behaviour related to play.

If you or someone close to you shows these signs, consider using the self-assessment and limit-setting resources described below and seek external professional support if needed.

Self-Assessment and Limits

We encourage every player to reflect on their behaviour and use the controls provided. Common measures that help reduce risk include:

• Deposit limits - set maximum amounts you can add to your account over daily, weekly, or monthly periods.
• Loss limits - restrict the total losses allowed in a specified timeframe to keep spending predictable.
• Reality checks - periodic pop-up reminders or account summaries that inform you how long you have been playing.
• Cooling-off periods - short-term breaks from play to reassess behaviour without closing your account permanently.
• Self-exclusion - a longer-term option to block access to gaming services for a defined period or indefinitely.

Responsible Gaming Tools

Pelican Casino provides multiple tools to help players maintain control. These features are accessible from your account settings and customer support can assist with configuration.

• Customisable deposit and loss limits, adjustable through your account dashboard.
• Session time limits and automatic reality-check notifications during play.
• Temporary cooling-off options that suspend access for a minimum specified period.
• Self-exclusion mechanisms that prevent access for fixed or indefinite durations, with clear reactivation procedures.
• Account transaction histories and activity reports to review spending patterns.

Support and Assistance

If gambling becomes difficult to control, we encourage players to seek professional help promptly. Pelican Casino can provide account-based support and refer you to independent services for clinical and financial assistance.

For account-related support contact [email protected]. For independent help, consider the following external resources:

• Gambling Help Online - an independent counselling and support service.
• Australian Government - Gambling Support Services - a compilation of national and local support options.

The National Gambling Helpline (1800 858 858) offers free and confidential support for people affected by gambling. These organisations are independent external support services and are not operated by Pelican Casino.

Underage Gambling

Only individuals aged 18 or older may use the website. Pelican Casino takes age restrictions seriously and implements verification processes to prevent underage access.

Parental Controls

Parents and guardians concerned about underage access should use device-level and network-level controls as well as available parental control features on gaming platforms. Blocking software, supervised profiles, and restricting payment methods are practical steps to limit access by minors.

Tips for Staying in Control

Practical habits help keep play enjoyable and within limits. Consider the following guidance:

• Set a strict entertainment budget and never gamble money you need for essentials.
• Use deposit and session limits before you start playing.
• Avoid chasing losses; accept that losses are part of gambling risk.
• Take regular breaks and schedule non-gambling activities.
• Monitor your play with activity reports and be honest about changes in behaviour.
• Talk to friends, family, or a professional if gambling causes stress or financial strain.

Changes to This Policy

Pelican Casino may update this Responsible Gaming policy from time to time to reflect operational changes or improvements in best practice. We will publish updates on our website and where appropriate notify customers of significant changes.

GOVERNANCE: This Responsible Gaming statement complements our broader terms and privacy policies and forms part of the customer information we provide at account registration and in the help centre.

Pelican Casino is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains what data we collect, how we use it, and how you can exercise your rights.

Information We Collect

We collect personal information necessary to provide gaming services, manage accounts, and comply with legal obligations. This may include name, contact details, identity documents, payment information, account activity, and communications with support.

We also process behavioural and technical information such as gameplay history, device identifiers, and connection data to operate services securely and detect risk.

How We Use Information

Personal data is used to provide and improve services, process transactions, verify identity, prevent fraud, comply with regulatory obligations, and deliver customer support. We may also use aggregated data for analytics and service development.

Cookies and Similar Technologies

We use cookies and related technologies to enable site functionality, remember preferences, and measure performance. Cookies help deliver a secure and personalised experience while supporting responsible gaming tools.

Data Sharing

We may share information with service providers who perform functions on our behalf, such as payment processors, identity verification providers, and analytics partners. Data may also be disclosed when required by law or to protect rights and safety.

Data Security

Appropriate technical and organisational measures are implemented to protect personal information against unauthorised access, alteration, or disclosure. Access to data is limited to personnel with a legitimate business need.

Data Retention

We retain personal information only as long as necessary for the purposes described, to meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary according to the type of data and applicable law.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, restrict or delete your personal data and to object to certain processing. Requests should be made through the account settings or our support channels available on the site.

Third-Party Services

Our services may include functionality provided by third parties. These providers have their own privacy practices and are responsible for their own compliance. We recommend reviewing their policies where applicable.

International Transfers

To operate services efficiently we may transfer personal data across borders. When transfers occur we apply safeguards to ensure an adequate level of protection consistent with legal requirements.

Policy Updates

We may update this Privacy Policy to reflect changes in practices or legal requirements. Significant changes will be communicated through the website or directly to account holders where appropriate.

Contact Information

If you have questions about this Privacy Policy, please use the support channels available in your account or the help centre on the Pelican Casino website for further assistance.

This Cookie Policy explains how Pelican Casino uses cookies and similar technologies to enhance functionality, measure performance, and support responsible play.

What Cookies Are

Cookies are small text files placed on your device by websites you visit. They help remember preferences, enable essential features, and provide information about how visitors use a site.

Types of Cookies

We use several categories of cookies to operate our services effectively. Some cookies are essential, while others improve site experience or enable marketing features.

Essential Cookies

Essential cookies are necessary to provide basic site functions such as login, security, and navigation. Disabling these cookies may prevent access to core features, including account management and play functionality.

Performance Cookies

Performance cookies collect information about how visitors use the site, including pages visited and errors encountered. This data helps us improve site stability and user experience.

Functional Cookies

Functional cookies allow the site to remember choices you make, such as language or display settings, enabling a more personalised experience across visits.

Marketing Cookies

Marketing cookies track browsing behaviour to provide relevant offers and measure the effectiveness of promotional campaigns. These cookies may be used by third-party advertising partners.

Managing Cookies

You can manage cookie preferences through your browser settings and our cookie preference centre. Opting out of non-essential cookies may reduce personalisation and some convenience features.

Third-Party Cookies

Third-party services embedded on our site, such as payment gateways and analytics providers, may set their own cookies. These cookies are governed by the third-party provider's policies.

Policy Updates

We may revise this Cookie Policy periodically. Changes will be posted on the site and take effect when published.

These Betting Rules set out the principles that apply to bets placed via Pelican Casino. They explain eligibility, account requirements, and how bets are settled.

Eligibility

Bets are available only to customers who meet account verification requirements and are of legal gambling age in their jurisdiction. Users must comply with the terms and local laws that govern their participation.

Account Requirements

To place bets you must register an account, provide accurate information, and complete any required identity verification. Accounts that fail verification may be restricted from placing bets or withdrawing funds.

Accepted Bets

We accept bets placed through our official platform in the manner described on the site. All wagers are subject to these rules and the specific terms applicable to each product.

Bet Settlement

Bets are settled according to the outcome of the event and the product rules in place at the time the bet is accepted. Settlement procedures are described in relevant product terms and help pages.

Void Bets

A bet may be voided under certain circumstances, such as event cancellation, errors in the market, or other situations described in product-specific rules. When a bet is voided, stakes are usually returned to the customer.

Bonus Betting Rules

Bonus funds and promotional offers are subject to specific terms and wagering requirements. These conditions will be clearly communicated with each promotion and may include restrictions on eligible markets and settlement methods.

Technical Errors

We are not responsible for bets affected by technical errors, connectivity issues, or third-party system faults. Pelican Casino reserves the right to void bets where accepted prices or circumstances are manifestly erroneous.

Fraud Prevention

We monitor wagering activity for fraud and abuse. Suspicious behaviour may result in bet rejection, account suspension, and reporting to relevant authorities where required.

Maximum Payouts

Maximum payout amounts may apply to specific products or markets. Where limits exist they will be published in the product terms. We do not invent or guarantee fixed payout caps outside of these published terms.

Responsible Gambling

Players are expected to gamble responsibly and may use the responsible gambling controls described in our Responsible Gaming section. We may intervene where play poses risk to the customer.

Rule Changes

Pelican Casino may update these Betting Rules to address operational needs or changes in practice. Updates will be published on the website and apply to subsequent wagers unless otherwise stated.

These Terms & Conditions govern use of Pelican Casino services. They explain responsibilities, account rules, and the relationship between users and the operator.

Acceptance of Terms

By using Pelican Casino you agree to these Terms & Conditions and any related policies. Continued use constitutes acceptance of updates to these terms.

Eligibility

Services are available only to individuals who meet eligibility requirements, including age and jurisdictional criteria. Users must not access the site where local law prohibits online gambling.

Account Registration

Account holders must provide accurate information at registration and keep details up to date. Misrepresentation may result in account suspension and forfeiture of winnings where applicable.

Verification

We may require identity verification to comply with legal and regulatory obligations. Verification must be completed before certain account functions are enabled, including withdrawals.

Deposits

Deposits must be made using authorised payment methods in the account holder's name. Pelican Casino processes transactions in accordance with payment provider terms and applicable regulations.

Withdrawals

Withdrawals are subject to verification and any applicable processing times. We may apply limits and hold funds where required to investigate potential breaches or to comply with legal obligations.

Bonuses

Promotional offers are subject to specific terms. Bonuses may have wagering requirements, expiry dates, and market exclusions. Abuse of promotions may result in forfeiture.

Acceptable Use

Users must not engage in activity that harms the service, other users, or breaches applicable laws. This includes attempted manipulation, collusion, or use of bots.

Prohibited Activities

Any fraudulent or criminal activity is strictly prohibited. We reserve the right to block accounts, cancel bets, and report incidents to authorities.

Intellectual Property

All content, trademarks, and software on the Pelican Casino platform are protected by intellectual property laws and remain the property of the operator or its licensors.

Limitation of Liability

To the extent permitted by law, Pelican Casino's liability for losses arising from the use of the service is limited. Specific limitations will vary by jurisdiction and legal framework.

Account Suspension

We may suspend or close accounts for breaches of these terms, suspected fraud, failure to verify identity, or where required for responsible gaming interventions.

Privacy

Personal data is handled in accordance with our Privacy Policy. Users consent to processing necessary for account operation, security, and regulatory compliance.

Responsible Gambling

We require customers to act responsibly and follow the tools and advice provided. Where necessary, Pelican Casino may restrict access or apply protective measures to promote player safety.

Amendments

We may amend these Terms & Conditions to reflect changes in operations, law, or market practice. Material changes will be communicated to account holders where appropriate.

Contact Information

For questions about these Terms & Conditions please use the help and support channels available on the Pelican Casino website. Detailed contact options and support hours are listed in the account help centre.

Last updated: 1 August 2026