Pelican Casino Responsible Gaming
At Pelican Casino, gambling should always be viewed as entertainment, not as a way to make money. Games are based on chance, and there is no guaranteed strategy for winning. Only play with funds you can afford to lose and never treat gambling as a solution to financial pressure.
Responsible gambling means making informed choices, setting personal boundaries and recognising when a break may be appropriate. Pelican Casino provides tools and information to help customers maintain control, but each player is responsible for using these safeguards and seeking assistance when gambling becomes difficult to manage.
Our Responsible Gambling Commitment
Pelican Casino is committed to supporting a safer and more balanced approach to online gambling. Our services are designed for adults who choose to gamble for leisure, and we encourage customers to make decisions based on their own circumstances, budget and wellbeing.
We aim to provide clear information about gambling risks and make practical control features available through the website. These features are intended to help you set boundaries before you play, monitor your activity and take action if your gambling no longer feels enjoyable or manageable.
No control tool can remove all risk by itself. Responsible gambling also involves being honest about your behaviour, avoiding impulsive decisions and asking for help promptly when you need it.
Spotting Gambling Problems
Problem gambling can develop gradually, and the signs may not always be obvious at first. A concern may exist if gambling begins to affect your finances, relationships, work, study, sleep or emotional health.
Possible warning signs include spending more time or money gambling than planned, chasing losses, borrowing money to continue playing, hiding gambling activity from others or feeling restless when trying to stop. Repeatedly missing important responsibilities, using gambling to escape difficult feelings or returning to play after deciding to take a break may also indicate that support is needed.
Experiencing one of these signs does not define you, and it is never too early to review your habits. Taking a pause and speaking with a qualified support service can help you understand what is happening and identify suitable next steps.
Assess Yourself and Set Boundaries
Before gambling, consider whether it fits comfortably within your available time and entertainment budget. A personal assessment should take account of your financial commitments, mood, reasons for playing and ability to stop when you intended to stop.
Pelican Casino encourages customers to set limits in advance rather than relying on decisions made during a gaming session. Available controls may be selected according to your needs and should be treated as firm boundaries.
- Deposit limits can restrict the amount added to your account over a chosen period.
- Loss limits can help you cap the amount you are prepared to lose within a set timeframe.
- Reality checks can remind you how long you have been playing and encourage a review of your activity.
- Cooling-off periods can temporarily restrict access when you need time away from gambling.
- Self-exclusion can block your access for a selected period or longer where available, helping you make a clear commitment to stop.
Choose limits that reflect an amount you can genuinely afford to lose. If you find yourself changing limits to continue playing, that is a strong reason to stop and seek independent advice.
Website Controls for Safer Play
Responsible gambling features on the Pelican Casino website are intended to support planning and self-management. Use them before beginning a session, not only after concerns have arisen.
- Account-based deposit controls help you manage how much money you can add during a defined period.
- Loss management options provide a way to set a maximum acceptable loss.
- Session or reality-check reminders help you stay aware of time spent on the website.
- Cooling-off settings allow you to take a temporary break from gambling activity.
- Self-exclusion options support a longer-term decision not to access gambling services.
- Account and activity information can help you review your deposits, play and overall spending patterns.
Read the relevant instructions carefully when applying a control. Some restrictions may take effect immediately, while others may be subject to the settings selected or the processing of your request. Contact Pelican Casino support if you need help understanding how a feature works.
Finding Support When Needed
If gambling becomes difficult to control, consider stopping immediately and seeking professional help. Speaking with a counsellor or support service is a constructive step, not a failure. Assistance may also be useful if someone close to you is affected by your gambling.
For account-related questions or assistance with responsible gambling options, contact Pelican Casino at [email protected].
Independent external services are also available. They are not partners of Pelican Casino and are not operated or managed by Pelican Casino:
- Gambling Help Online provides information, counselling and support for people affected by gambling.
- Australian Government - Gambling Support Services provides information about available support options.
The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. Consider contacting the service if you need to talk through your situation or would like guidance about further assistance.
Protecting Underage Users
Only individuals aged 18 or older may use the Pelican Casino website. Underage gambling is not permitted. We take age verification seriously and may request information or documentation to confirm that an account holder meets the minimum age requirement.
Do not allow children or other underage individuals to access your account, payment methods or gambling devices. Keep passwords private, log out after using the website and use device security settings to reduce the risk of unauthorised access.
If you believe an underage person has accessed the website or an account, stop the activity and contact Pelican Casino support promptly. Any available details can assist with reviewing the concern and applying appropriate safeguards.
Using Parental Controls
Parental controls can help households restrict access to gambling websites and reduce the chance that children use an adult's device or account. These controls should be applied across phones, tablets, computers, browsers and home networks where appropriate.
Parents and guardians should consider using device passwords, separate user profiles, content filters and download restrictions. Payment details should not be saved where children can access them, and account credentials should never be shared.
Parental controls are an additional precaution, not a replacement for supervision. Check settings regularly, particularly when devices are updated, replaced or shared with other household members.
Practical Ways to Stay in Control
The following habits can help keep gambling within safe personal limits:
- Decide your budget before playing and never use money needed for rent, bills, food, education or other essentials.
- Set a time limit and stop when it ends, even if you are winning or trying to recover a loss.
- Take regular breaks and avoid extended sessions when tired, upset, stressed or under the influence of alcohol or other substances.
- Keep gambling separate from borrowing, credit problems and financial emergencies.
- Never chase losses by increasing stakes or gambling for longer than planned.
- Do not regard gambling as employment, an investment or a dependable source of income.
- Keep a private record of deposits, withdrawals, time spent and losses so your activity remains clear.
- Tell someone you trust about your limits if accountability would help you follow them.
- Stop and seek support if gambling causes anxiety, secrecy, conflict or difficulty meeting everyday responsibilities.
Winning does not remove the need for limits, and losing is not a reason to continue. The safest approach is to treat every session as optional entertainment and to walk away whenever it stops feeling enjoyable.
Keeping This Policy Current
Pelican Casino may review and update this Responsible Gaming policy to reflect changes to website features, customer needs, operational practices or applicable guidance. Any revised version will be made available on the website and will apply from the date it is published, unless a different effective date is stated.
We recommend reviewing this page periodically so that you remain familiar with the available safeguards and support options. If you have questions about the information in this policy or need assistance using a responsible gambling feature, contact Pelican Casino through the support channel provided above.
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