Pelican Casino Cookies Policy

Gambling should always be viewed as entertainment rather than a way to make money. Pelican Casino is committed to providing a secure and transparent environment where players can enjoy games responsibly and make informed choices about their play.

This section explains our approach to responsible gambling, the tools we offer to help players maintain control, and the support options available to anyone who may need assistance.

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Our Commitment to Responsible Gambling

Pelican Casino recognises the importance of safe play and aims to promote practices that reduce harm. We embed responsible gambling principles into our products, customer service and communications.

Our approach is preventative and supportive. We seek to identify risk indicators early and to provide clear pathways to limit or suspend activity when players wish to do so.

Recognising Problem Gambling

Problem gambling can take many forms, including spending more time or money than intended, neglecting personal responsibilities or chasing losses. Behavioural changes, anxiety about gambling and strained relationships are common warning signs.

If you or someone you know shows persistent signs of gambling-related harm, we encourage early engagement with support resources and consideration of account controls.

Self-Assessment and Limits

Pelican Casino provides mechanisms for players to assess their gaming habits and apply limits. Regular self-assessment helps to maintain a healthy balance between entertainment and other life activities.

• Deposit limits - set daily, weekly or monthly caps on funds added to an account
• Loss limits - restrict the amount that can be lost over a selected period
• Reality checks - timed notifications to remind players of session length
• Cooling-off periods - temporary suspension of access for a defined short-term interval
• Self-exclusion - long-term account closure options for those seeking extended breaks

Responsible Gaming Tools

We offer a suite of responsible gaming tools designed to provide meaningful control without detracting from the user experience. These features are available via account settings and customer support.

• Customisable deposit and loss limits to manage expenditure
• Session time reminders and automatic logout options
• Self-exclusion and multi-tier cooling-off selections
• Account activity history for transparent review of deposits, play patterns and withdrawals
• Direct access to support channels for tailored assistance

Support and Assistance

Players who feel their gambling is becoming difficult to control should seek professional help. Pelican Casino supports timely intervention and will assist where appropriate to refer customers to independent services.

For confidential support and information you can contact our team at [email protected]. Independent external support services include Gambling Help Online and the Australian Government - Gambling Support Services. These organisations are independent and are not partners or services operated by Pelican Casino. The National Gambling Helpline 1800 858 858 is also available as a free and confidential support service for people affected by gambling.

Underage Gambling

Only individuals aged 18+ or older may use this website. Pelican Casino enforces age verification and will take appropriate action against accounts that fail to meet the minimum age requirement.

We do not allow minors to register, deposit or participate in any gambling activity on our platform. Suspected underage accounts will be suspended pending verification.

Parental Controls

Parents and guardians should use available device-level and platform-level parental controls to restrict access to gambling sites. Pelican Casino recommends active supervision of internet use where children or young adults are present.

We provide guidance on account safety and suggest that families consider blocking software or filters to prevent accidental access to gambling content.

Tips for Staying in Control

The following practical suggestions can help maintain gambling as a form of entertainment without negative impact on daily life.

• Set and adhere to a strict budget before you play
• Use deposit and loss limits and review them regularly
• Take regular breaks and avoid extended sessions
• Never gamble to recover losses or to relieve stress
• Seek external advice if gambling causes relationship or financial strain

Changes to This Policy

Pelican Casino may update its responsible gambling practices and tools from time to time. Material changes will be communicated to users through the website or by direct notification where appropriate.

We recommend that players review this section periodically to stay informed of updates and new support measures.

Pelican Casino is committed to protecting player privacy and handling personal information responsibly. This Privacy Policy outlines the types of information we collect, how it is used and the rights available to users.

Information We Collect

We collect information necessary to operate an online casino, verify identity, comply with legal requirements and provide customer service. This includes contact details, identity documents, transaction records and activity logs.

We collect only information that is relevant to the services we deliver and retain it in accordance with applicable data retention practices.

How We Use Information

Information is used to operate accounts, process deposits and withdrawals, detect fraud, provide support, and improve products. Data may also be used to fulfill legal or regulatory obligations and to enforce our terms of service.

We avoid using personal data for purposes that are incompatible with the expectations of our users.

Cookies and Similar Technologies

We use cookies and related technologies to enhance site functionality, analyse usage and personalise content. These tools help deliver a secure and responsive user experience.

Users can manage preferences and opt out of non-essential cookies as detailed in the separate Cookie Policy below.

Data Sharing

Personal data may be shared with service providers who support operations, such as payment processors, identity verification providers and security vendors. We limit access to data to those with a genuine need.

We do not sell personal information to third parties for marketing purposes.

Data Security

We maintain administrative, technical and physical safeguards to protect information from unauthorised access, disclosure or misuse. Access to personal data is restricted on a need-to-know basis.

Security measures are regularly reviewed and updated to reflect evolving threats and industry best practices.

Data Retention

Personal information is retained for as long as required for the purposes outlined in this policy, to comply with legal obligations and to resolve disputes. Retention periods vary by data type and legal requirement.

When information is no longer required, it will be deleted or anonymised where feasible.

Your Rights

Depending on applicable law, users may have rights to access, correct or delete personal information, and to restrict or object to certain processing activities. Requests will be handled in a timely manner subject to legal constraints.

Users should contact our support team via the website help centre for enquiries about exercising these rights.

Third-Party Services

Our platform may integrate services provided by third parties, including analytics and payment providers. These services operate under their own terms and privacy practices, and we recommend reviewing those policies directly.

We take reasonable steps to ensure third parties process information in a manner consistent with our privacy commitments.

International Transfers

Data may be processed or stored in jurisdictions outside Australia where certain service providers operate. In such cases we apply safeguards intended to protect personal information in line with our privacy standards.

Where required, appropriate contractual and technical measures are used to secure cross-border transfers.

Policy Updates

This Privacy Policy may be updated periodically. Significant changes will be communicated to users and posted on the website. Continued use of the site following updates constitutes acceptance of the revised policy.

Contact Information

If you have questions about privacy practices, please contact Pelican Casino through the website help pages. We strive to respond to enquiries promptly and transparently.

Pelican Casino uses cookies and related technologies to deliver an efficient, personalised and secure gaming experience. The following Cookie Policy provides clear information about how cookies are used and how you can manage your preferences.

What Cookies Are

Cookies are small text files placed on your device when you visit a website. They perform a variety of functions, from remembering preferences to supporting analytics and security.

Cookies do not typically contain information that personally identifies you unless you have provided that information through site interactions.

Types of Cookies

We use a mix of cookie types to support different functionality:

• Essential cookies required for site security and account functionality
• Performance cookies for analytics and service improvement
• Functional cookies to remember settings and preferences
• Marketing cookies that may be used to tailor promotional content

Essential Cookies

Essential cookies enable core features such as account login, payment processing and fraud prevention. Disabling these cookies may prevent key functions from operating correctly.

Performance Cookies

Performance cookies collect anonymous data about how visitors use the site, such as pages visited and error reports. This information helps us improve reliability and user experience.

Functional Cookies

Functional cookies remember choices you make on the site, including language settings and interface preferences. They help provide a more personalised experience.

Marketing Cookies

Marketing cookies may be used to show relevant offers or to measure the effectiveness of promotional campaigns. These cookies can be controlled through your browser or our cookie settings.

Managing Cookies

Users can manage cookie preferences through their browser settings or via in-site controls where provided. Blocking or deleting cookies may affect the functionality and convenience of the website.

We recommend reviewing cookie settings periodically and adjusting them to reflect your privacy preferences.

Third-Party Cookies

Some cookies are set by third-party services that support site features, such as analytics providers or advertising partners. These third parties are responsible for their own cookie practices and policies.

Policy Updates

We may update this Cookie Policy to reflect changes in technologies or legal requirements. Notice of material changes will be provided on the website and by other appropriate means where necessary.

Betting on Pelican Casino should be undertaken responsibly and in accordance with these rules. This section outlines the core operating principles for placing bets and how we manage account activity.

Eligibility

Users must meet the eligibility requirements set out in our Terms & Conditions to place bets. Eligibility includes age, jurisdiction and any other restrictions required by our account verification process.

Account Requirements

To place bets, accounts must be fully registered and verified. Account holders are responsible for maintaining accurate personal information and complying with our verification requests.

Accepted Bets

We accept bets on products expressly offered on our platform. All bet options and rules are presented at the time of placing a wager. Any special terms applicable to a specific game or market will be shown before confirmation.

Bet Settlement

Bets are settled according to the published rules of the game or market. Settlement is final once results are confirmed and processed by our systems.

Void Bets

We may void a bet in cases of obvious error, technical malfunction, duplicate stakes or where a market is later deemed invalid. When a bet is voided, stake amounts are returned to the account unless otherwise specified.

Bonus Betting Rules

Bonuses and promotional offers carry specific wagering requirements and restrictions. These terms are provided with each promotion and must be met before any bonus-related winnings are eligible for withdrawal.

Technical Errors

Pelican Casino is not responsible for bets placed due to technical faults, interruptions or incorrect information resulting from system errors. We reserve the right to correct obvious errors and to cancel bets made as a result of such faults.

Fraud Prevention

We monitor accounts for suspicious activity and may suspend or close accounts where fraud or collusion is suspected. Measures include transaction monitoring and identity verification checks.

Maximum Payouts

Maximum payout limits may apply to certain games or markets. Specific limits, if applicable, will be published in the relevant product terms. We do not disclose proprietary limits beyond those provided to customers.

Responsible Gambling

All betting activity must be conducted in line with our Responsible Gambling policies. Players are encouraged to use available tools to manage play and to seek support if gambling becomes problematic.

Rule Changes

We may amend betting rules to reflect changes in markets, technology or legal requirements. Material changes will be communicated to affected users in a timely manner.

These Terms and Conditions set out the contractual relationship between users and Pelican Casino. They govern account use, gaming activity and the obligations of both parties.

Acceptance of Terms

By registering and using our services, users accept these Terms and Conditions. Continued use of the site constitutes agreement to updated terms where changes have been communicated.

Eligibility

Only individuals who satisfy the eligibility criteria in the Betting Rules and Underage Gambling sections may create and operate an account. Misrepresentation of eligibility may result in account suspension.

Account Registration

Account registration requires accurate personal information. Users must keep details current and notify us of changes that affect identity or residency status.

Verification

We may request documents to verify identity, address and payment methods. Failure to complete verification may limit account access and transaction capability.

Deposits

Deposits must be made using valid payment methods registered in the account holder's name. All transactions are subject to our payment processor terms and any applicable fees.

Withdrawals

Withdrawal requests are processed in accordance with verification status and internal controls. Withdrawals may be delayed for compliance checks or pending bonus requirement fulfilment.

Bonuses

Bonuses are subject to specific terms, including wagering requirements, game restrictions and expiry periods. Abuse of promotional offers may lead to forfeiture of bonuses and closure of accounts.

Acceptable Use

Users must not use the site for unlawful purposes, to harass others or to exploit system vulnerabilities. Acceptable use obligations extend to all communications and game play on the platform.

Prohibited Activities

Prohibited activities include collusion, use of automated gaming software where banned, account sharing for advantage and any action intended to defraud the platform or other players.

Intellectual Property

All content, software and trademarks on the site are the property of Pelican Casino or its licensors. Use of intellectual property is restricted to personal, non-commercial purposes as authorised by these Terms.

Limitation of Liability

To the extent permitted by law, Pelican Casino's liability for loss or damage arising from use of the site is limited. Users should review these limitations carefully and seek independent advice if necessary.

Account Suspension

We may suspend or close accounts for breaches of policy, suspected fraud, verification failures or regulatory requirements. Suspensions will be managed in accordance with our investigation procedures.

Privacy

Personal data is handled in accordance with our Privacy Policy. Users should familiarise themselves with how we collect, use and retain information.

Responsible Gambling

All users are expected to engage responsibly. Pelican Casino provides tools and resources to support safe play as described in our Responsible Gaming section.

Amendments

We reserve the right to amend these Terms and Conditions. Material changes will be notified to users and published on the site. Continued use following notification indicates acceptance.

Contact Information

If you have queries about these Terms and Conditions, please use the website help centre to contact Pelican Casino customer support. We aim to respond promptly to all enquiries.

Last updated: 1 August 2026