Payment Policy

Pelican Casino aims to keep payments simple, transparent and secure for all customers in Australia. This Payment Policy explains how deposits, withdrawals, payment verification and related account activity are handled when you use the Pelican Casino cashier.

By using a Pelican Casino account, you agree to follow this policy, the applicable account terms and any instructions shown during a transaction. Only customers aged 18 or over may use the payment services.

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How This Policy Applies

This policy covers payment activity connected with your Pelican Casino account, including adding funds, requesting withdrawals, verifying payment details and resolving transaction issues. It should be read together with the other rules and terms published on the website.

Payment options, availability, transaction limits and any applicable conditions may change. The current information displayed in the cashier at the time of a transaction will generally apply. Pelican Casino may also restrict or suspend a payment option where this is necessary for security, operational or compliance reasons.

Account Ownership and Payment Details

All payment methods used with Pelican Casino must be registered in the account holder's own name. You must not use a bank account, card, e-wallet or other payment instrument belonging to another person, whether with or without that person's permission.

The details supplied during a payment must be accurate and kept up to date. Pelican Casino may compare account information with payment records and may ask for evidence that you own or are authorised to use a payment method. Transactions involving third-party payment instruments may be declined, reversed or held for review.

Making Deposits

Deposits can be initiated through the payment methods made available in the Pelican Casino cashier. Before confirming a deposit, review the selected method, amount, currency and any displayed conditions carefully.

You are responsible for ensuring that sufficient funds are available and that your payment provider permits the transaction. A deposit is not considered complete until the funds have been received and credited to your Pelican Casino account. Using a payment method does not guarantee that every transaction will be accepted.

Deposit Handling

Deposit requests are sent for processing after you confirm them in the cashier. The time required for funds to appear can depend on the selected method, the payment provider, security checks and the accuracy of the information submitted.

Pelican Casino may delay crediting, decline or review a deposit if the transaction appears unusual, incomplete or inconsistent with the account details. Do not attempt repeated deposits to bypass a declined transaction or an applicable cashier restriction. The status shown in your account should be used to confirm whether a deposit has been completed.

Withdrawing Your Balance

Withdrawal requests must be submitted through the available cashier options and may be subject to the conditions displayed there. You should provide complete and accurate information, including any details needed to identify the receiving account or payment method.

Pelican Casino may, where appropriate, return funds through the original payment method or use another permitted method associated with the verified account holder. A withdrawal cannot be completed to a third party. Funds may also be unavailable for withdrawal while a deposit is pending, a transaction is being checked or account requirements remain outstanding.

Withdrawal Review Process

Every withdrawal may be reviewed before release. This review can include checking account ownership, transaction history, payment activity, bonus conditions where applicable and compliance information. A request may be placed on hold while the review is completed.

Processing times and any applicable withdrawal limits are the values displayed in the cashier or communicated during the transaction. Once a withdrawal has been approved, the receiving payment provider may require additional time to make the funds available. Pelican Casino is not responsible for delays caused by inaccurate details, provider procedures or events outside its reasonable control.

When Verification Is Required

Pelican Casino may request documents or other information before processing a deposit, withdrawal or other payment activity. Verification helps confirm that the account and payment method are being used legitimately and that funds are being sent to the correct person.

Documents should be clear, current where relevant and consistent with the information held on the account. The general categories that may be requested include:

• Proof of identity, such as an accepted government-issued identity document.
• Proof of address, such as a recent document showing your name and residential address.
• Proof of payment method ownership, such as evidence linking you to the card, bank account or other method used.

Additional information may be requested where the circumstances of a transaction require further clarification. Failure to provide suitable information may result in a payment being delayed, declined or cancelled.

Currency and Exchange Rates

Transactions are processed in the currency supported and displayed by the Pelican Casino cashier. If your payment method uses another currency, your bank or payment provider may convert the amount before or after the transaction.

Exchange rates are determined by the relevant payment provider or financial institution unless a different rate is clearly shown in the cashier. Any difference caused by currency conversion is the customer's responsibility. Check the final amount and currency before confirming a payment.

Applicable Fees

Pelican Casino will display any casino-side payment fee or charge that applies to a transaction where such information is available. The relevant amounts and conditions are the values shown in the cashier at the time of use.

Your bank, card issuer, e-wallet provider or other financial institution may apply separate charges, including conversion or intermediary fees. These charges are outside Pelican Casino's control. You should review the provider's terms before completing a payment, particularly when using a method that operates in a different currency.

Declined and Reversed Payments

A transaction may fail because of incorrect details, insufficient funds, provider restrictions, technical issues, security controls or other reasons. If a deposit is declined, do not assume that funds have been credited unless the cashier confirms this.

A completed transaction may later be reversed by a payment provider or financial institution. If funds are reversed, recalled or credited in error, Pelican Casino may adjust the account balance accordingly. You should notify Pelican Casino if a transaction has an unexpected status or if a payment appears more than once.

Where a failed payment has resulted in funds being taken from your bank or payment account, allow the provider's normal reconciliation process to complete. Pelican Casino may request transaction evidence to investigate the matter.

Chargebacks and Payment Disputes

You should contact Pelican Casino first if you believe a payment is incorrect, unauthorised or unresolved. Raising a chargeback with a bank or payment provider without first allowing the matter to be reviewed may create an account dispute and can affect access to account services.

Pelican Casino may investigate chargebacks and provide relevant transaction or account information to the payment institution where permitted. If a chargeback is found to be unjustified, or if funds are recovered from Pelican Casino, the related amount may be deducted from your account. Any reasonable costs directly resulting from an improper chargeback may also be considered where applicable.

Inactive Account Balances

If an account becomes inactive, payment activity may be restricted until the account holder completes any requested checks. An inactive account does not remove the obligation to keep account information accurate or to resolve outstanding payment issues.

Any treatment of an unused balance, including possible administrative action, will be handled in accordance with the applicable account terms and the information provided by Pelican Casino. You should keep your account details current and contact Pelican Casino if you expect to be unable to access the account for an extended period.

Anti-Money Laundering Controls

Pelican Casino applies reasonable controls to help prevent its services from being used for money laundering, fraud, terrorist financing or other unlawful activity. Payment activity may be monitored for unusual patterns, inconsistencies or behaviour that warrants further review.

Pelican Casino may request information about the source or intended destination of funds, restrict transactions, delay withdrawals, retain relevant records or take other appropriate action when concerns arise. These measures can apply even where a transaction appears technically successful. The account holder must cooperate with reasonable requests and must not use the account to process funds for another person.

Getting Payment Assistance

If you have a question about a deposit, withdrawal, verification request, transaction status or cashier condition, contact Pelican Casino through the available support channel. Include enough information to help identify the issue, but do not send full passwords, security codes or unnecessary sensitive payment data.

Payment support is available at [email protected]. Pelican Casino may need to verify your identity before discussing account-specific information or making changes connected with a payment.

Last updated: 5 August 2026